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Rapid Telehealth Expansion During COVID-19

Consultant: Teresa Rincon

Objective: A hyper-efficient telehealth expansion plan that enables health systems to scale virtual care 5X faster with zero operational bottlenecks.

 

Problem Before

  • Health systems were overwhelmed with uncoordinated telehealth rollouts.

  • Training gaps led to low provider adoption and patient dissatisfaction.

  • Regulatory hurdles and reimbursement complexities slowed down execution.

 

Solution

  1. Plug-and-Play Deployment – Standardized rollouts reduced setup time by 70%.

  2. AI-Driven Workflow Optimization – Identified bottlenecks to improve care delivery speed.

  3. Integrated Compliance & Billing Strategy – Ensured flawless reimbursement execution.

  4. Massive Staff Buy-in – A "train-the-trainer" model accelerated adoption across multiple locations.

 

Results (After Implementation)

  • 100,000+ virtual visits enabled in the first 3 months.

  • 1,100+ devices deployed across 7 campuses with a streamlined support system.

  • Training efficiency improved by 3X, enabling 1,000+ caregivers to provide telehealth services.

  • 3X faster reimbursement processing, eliminating financial bottlenecks

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