
Rapid Telehealth Expansion During COVID-19
Consultant: Teresa Rincon
Objective: A hyper-efficient telehealth expansion plan that enables health systems to scale virtual care 5X faster with zero operational bottlenecks.
Problem Before
-
Health systems were overwhelmed with uncoordinated telehealth rollouts.
-
Training gaps led to low provider adoption and patient dissatisfaction.
-
Regulatory hurdles and reimbursement complexities slowed down execution.
Solution
-
Plug-and-Play Deployment – Standardized rollouts reduced setup time by 70%.
-
AI-Driven Workflow Optimization – Identified bottlenecks to improve care delivery speed.
-
Integrated Compliance & Billing Strategy – Ensured flawless reimbursement execution.
-
Massive Staff Buy-in – A "train-the-trainer" model accelerated adoption across multiple locations.
Results (After Implementation)
-
100,000+ virtual visits enabled in the first 3 months.
-
1,100+ devices deployed across 7 campuses with a streamlined support system.
-
Training efficiency improved by 3X, enabling 1,000+ caregivers to provide telehealth services.
-
3X faster reimbursement processing, eliminating financial bottlenecks